1) How can I have the price list of your patented coffees?

Just ask a quotation to the contacts below

2) Do you provide documentation and studies about you and your patented coffees?

Yes. We provide to our new customers a book including a complete documentation about us and our patented Products.

3) Do you provide exclusive distribution agreeement?

In regions still free of exclusive agreements we'll be able to sign the EDA (Exclusive Distribution Agreeement) with reliable Companies introduced in the food & beverages field.

4) Are you requiring any minimum purchase?

Yes. The first minimum order is 1+ pallets, that is approx 500 kg (1,000 lbs). Furthers orders will be according to the sales plan of each zone.

5) What is the estimate delivery time for purchased products?

We ship out bulk orders in 10-30 working days, it depends from the composition of your order.

6) I am a home consumer, I would like to try your salutary coffee based products, may I buy it directly from you?

We are sorry but we just have direct business with importers, distributors, coffehouses, etc. which are able to order quantities (see below for minimum order volume). By the way, if you want to know your nearest point of sale, feel free to ask us: HOME CONSUMER REQUEST

7) What is the delivery time and your policy about the samples?

The samples are prepared and shipped within 2-3 working days. They get to destination in 2-3 working days shipped via express courier. We can provide you with samples to allow yourself and a panel of your key customers tasting our coffee blends. The product itself is always FREE. We only will carge the cost of shipment (normally the cheapest way is to use your code of FedEx, UPS, DHL, etc.). In case that you do not have a courier code, we'll communicate the cost of our courier. The reason of this policy is to avoid the requests of samples that are not qualified. By the way, should you become our customer, we will refund the full amount for sample shipment on your first order.

8) Are the shipments insured?

Yes, all shiments are covered by total insurance at request.

9) Do you keep coffee in stock?

No. We always roast and deliver fresh products on demand. In order to guarantee fast delivery time, we just keep in stock the green coffee beans and the vegetal ingredients.

10) What types of payment do you accept?

We accept payments through wire transfer (or in some case credit letter at sight guaranted from Italian bank) at presentation of our Proforma invoice.

11) Do you ship internationally and what about the shipping rates?

Yes. We ship worldwide. We sell normally Ex works (Ex factory). Normally our customers like organize the shipment by theirselves, but at request we can provide the shipment. In this case the costs will be included in our Proforma invoice.

12) Should I consider any duty charges on top of the price of coffee?

It depends. All deliveries to Countries belonging to the European Union are duty free. For shipments out of European Union, or in other continents, contact your local customs office to know the duty rate.
Some examples of duty charges for roasted coffee: CINA 15%, INDIA 111,12%, TAIWAN 1,20%, AUSTRALIA 15%, JAPAN 5%, USA 4.33%, RUSSIA 4%.